Unified Communications

Unified Communications

Unified communications merges telephony and computing to deliver rich, real-time mobile communications such as messaging, voice and conferencing to you, in one seamlessly interconnected system

In today’s increasingly competitive world, small and medium businesses (SMBs) need excellent communication tools in order to stay ahead of their competition and seize opportunities for growth. Unified communications solutions provide a way for businesses to communicate better and more efficiently, and to improve employee productivity and customer service. Included in unified communications solutions is hosted messaging services, which is particularly attractive because it is cost effective, and it also offers a wide variety of rich email solutions. Using the Microsoft Solution for Hosted Messaging and Collaboration, SAWTEL meets the communication needs of SMBs by offering first-class hosted messaging solutions at small business prices. The Microsoft Solution for Hosted Messaging and Collaboration is a robust and stable solution which integrates revenue-producing, managed applications and hosted services with IT infrastructure components. These components play a key role in managing and monitoring your hosted messaging system. As shown in the table below, the infrastructure components together form a reliable and economical hosting platform.

Table 1: Hosted Messaging and Collaboration Components

Component Microsoft Product Function/Benefit Hosted Exchange Microsoft Exchange Server Operate rich e-mail services including calendaring, scheduling, and mobile device synchronization

Windows SharePoint ServicesHosting Microsoft Windows SharePoint® Services Provide team Web sites for customer organizations to enable document collaboration and version tracking

Live Communications Server Hosting Microsoft Office Live Communications Server Enable customers to use instant messaging and to detect if a co-worker is online and available to communicate

Reporting Services Microsoft SQL Server Reporting Services Create reports for Hosted Exchange, Windows SharePoint Services Hosting, and Live Communications Server Hosting to help evaluate system performance and service plan offerings

Table 2: Hosted Solution Infrastructure Components

Component Microsoft Product Function/Benefit Centralized Management Windows Server Active Directory® Directory Service Centrally manage users, accounts, servers, group policies, services, and security

Service Provisioning Microsoft Provisioning System (MPS) Automate routine administrative service management tasks such as adding new users and provisioning applications and services

Monitoring and Reporting Microsoft Operations Manager (MOM) Proactively monitor both internal data center and customer site operations